At Auxsyon Tech Pvt Ltd, we strive to provide complete customer satisfaction with our products and services.
However, there are certain technical areas that fall outside the scope of our official support and responsibility. These exclusions are essential to maintain operational clarity, legal safety, and effective resource management.
1. Hardware Compatibility and Conflicts
Our services are software-focused. We do not provide support for hardware-related issues such as device drivers, internal hardware conflicts, peripheral malfunctions, or compatibility with third-party equipment. Customers are advised to consult the respective hardware manufacturer or vendor. We shall not be liable for performance issues caused by outdated, unsupported, or incompatible hardware.
2. Third-Party Software Issues
While we may guide you on basic email or browser configurations, we are not responsible for errors, bugs, or malfunctions arising from third-party software like Microsoft Outlook, Thunderbird, or device mail apps. Any persistent issues must be addressed directly with the respective software vendors.
You may refer to the following official support pages:
3. Software Conflicts and Pre-existing Applications
We are not responsible for performance issues caused by other software pre-installed or running on the client’s device. Users may be required to uninstall conflicting programs or perform system cleanups at their own discretion. Support is limited to the functioning of our own software and tools only.
4. Operating System and System-Level Failures
Our support does not cover operating system (Windows/Linux/macOS) errors, illegal operations, system crashes, or OS-level failures. These issues must be resolved with the help of authorized service providers or your device manufacturer.
5. Computer Viruses and Malware
If your system is infected with viruses, malware, spyware, or ransomware, our support team will not proceed until the threat has been removed. You are advised to contact a certified antivirus provider or IT technician to clean your system. Below are reliable resources for antivirus help:
6. Internet and Connectivity Issues
We are not responsible for problems related to slow internet, disconnected networks, or ISP outages. Our services require stable internet connectivity, which must be maintained by the user. Any delays in service due to local connectivity issues are beyond our control.
7. Hosting, Domain & DNS Issues (If Not Purchased from Us)
If your hosting, domain, or DNS is purchased from a third party, Auxsyon Tech Pvt Ltd is not responsible for delays, downtime, suspension, or DNS errors. We advise using our recommended or managed hosting services for full support coverage.
8. Unauthorized Changes or Tampering
Any unauthorized modification to the code, server settings, admin dashboard, or configurations by the client or external agents will void any support commitments. We are not liable for damage caused by such actions.
9. Data Loss and Backup Responsibility
Clients are solely responsible for maintaining backups of their data unless they are subscribed to our managed backup services. We are not liable for data loss due to user error, malware, hosting issues, or other third-party incidents.
10. Training & Personal IT Help
Our technical support is limited to troubleshooting issues directly related to our products and services. We do not offer personalized computer training, mobile setup, or general IT guidance unless included in a paid support agreement.